Refunds, Voids, On Hold: How PA Sportsbooks Are Responding To COVID-19

Written By Katie Kohler on March 13, 2020
PA sportsbooks respond to sport cancelations with refunds

When it comes to the novel coronavirus, no one knows what the next day, or hour, will bring. The future is unclear, and in the case of futures bets, it’s in limbo or canceled (NCAA basketball).

Here is information about refunds, voids and holds at PA sportsbooks because of concerns related to COVID-19.

PlayPennsylvania will continue to provide updates as they become available.

DraftKings online sportsbook

In an email to customers, DraftKings addressed customers’ questions about outstanding bets and cancellations:

“We understand that where you have outstanding sportsbook wagers, there may be questions on how these markets will be settled. We are working diligently through all potentially impacted markets to provide clear answers. In addition to consulting the upcoming status page, you can continue to reach out to our customer experience team with any questions in the meantime.”

FanDuel online sportsbook

BetRivers/PlaySugarHouse online sportsbook

PlaySugarHouse sent an email to customers. It included in part:

“We have, or will, refund bets made on any games/events that will not be played due to event cancellation. For example, canceled events, like the NCAA men’s and women’s basketball tournaments, will have all open bets refunded. Any bets that are made on games that are not played within 72 hours of the originally scheduled time will also be refunded. When it comes to future bets on suspended leagues, we are keeping these bets open until more information is made available by the leagues.”

Customer service can be reached through live chat or [email protected].

BetAmerica online sportsbook

In an email to customers, BetAmerica said the following:

“As a result of the NBA, NCAAB, NHL, and many other leagues suspending play or canceling events, game wagers have been voided and refunded to interactive player accounts as set forth in the BetAmerica house rules.

Currently, all futures wagers will stay as open bets until an official announcement and decision have been made regarding the remainder of each sports season.

BetAmerica will continue to monitor official league announcements regarding potential cancellation or postponement of future events and leagues. In this unprecedented situation, we will continue to keep the interests of our customers, the integrity of the markets we offer, and the health of all involved front-of-mind and appreciate your patience and understanding.”

For BetAmerica support, live chat is available or email [email protected].


Here is what the Unibet “bot” replied when asked about the status of NCAA future bets:

Any event which does not start within 12 hours from the kickoff time as last issued by the governing association will be declared void. This includes cases like matches which are postponed due to bad weather, crowd trouble or similar scenarios. Exception to this are cases of events whose starting times had not been officially defined yet by the governing association at time of bet placement, or those which are moved due to scheduling conflicts/TV broadcasts but are to be played within the same matchday (where applicable). In such cases bets will remain valid granted that the listed event is the next official commitment from that particular tournament/league/competition scheduled for all participants in the offer.

Fox Bet runs a free bet promo

As the sports action slows, Fox Bet took the opportunity to run a Twitter promo giving out five free $100 sports bets. There is a clear cross-sell for their online poker room, PokerStars PA, which is accessible through their sports betting platform.

The situation with US sports and PA sportsbooks is fluid, so be sure to check back to PlayPennsylvania often for the latest. As sports are sidelined, you can also exercise the option to explore any of the available eight PA online casinos.

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Written by
Katie Kohler

Katie Kohler is a Philadelphia-area based award-winning journalist and Managing Editor at PlayPennsylvania. Katie especially enjoys creating unique content and on-the-ground reporting in PA. She is focused on creating valuable, timely content about casinos and sports betting for readers. Katie has covered the legal Pennsylvania gambling industry for Catena Media since 2019.

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