Have Questions About SugarHouse Soft Launch? We’ve Got Answers

Posted on May 30, 2019 - Last Updated on June 6, 2019

SugarHouse Sportsbook began online testing on Tuesday afternoon. And it’s the first of several PA  sports betting apps to come.

The Pennsylvania Gaming Control Board (PGCB) is overseeing things from a distance. But with anything new, there are questions about how the platform works, including the basic steps to set up an account. Moreover, people are wondering about an iOS option, as the web client and Android app are live.

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Looking for answers? We contacted the SugarHouse online customer support team to learn more. We asked them some common questions we’ve heard since soft launch as well as some of our own about what to expect from the first PA online betting app.

Things to know about depositing on SugarHouse

As of now, the PA app is very limited when it comes to deposit options:

  • Visa
  • Mastercard
  • Discover
  • SugarHouse prepaid card
  • Cash at SugarHouse Casino cage

The NJ sports betting version includes Neteller, Paypal and ACH deposits, among others. The SugarHouse customer support team said things on the Pennsylvania side are limited for now, but that is expected to change.

“… We’ll eventually have all of the same options NJ does and more.”

And if for some reason the current deposit methods are not working, many of the answers can be found in the help center. The online chat option may provide additional advice on how to proceed.

SugarHouse welcome bonus

SugarHouse customers on the NJ side of the Benjamin Franklin Bridge are familiar with the $250 deposit bonus offer for first-time customers.

While many customers took to Twitter to discuss issues being able to enact the bonus, support did confirm it should be available to redeem during the testing period.

NJ sports betting versus PA sports betting

The land-based Sugarhouse Casino calls Philadelphia home. To some, it may seem rather strange that SugarHouse sports betting launched in a neighboring state. Then again, NJ sports betting launched on June 14, 2018. The Keystone State’s launch date is May 28, 2019.

The PlaySugarHouse Sports app went live in New Jersey on Aug. 23 of last year. It originally launched under the Golden Nugget Atlantic City license, but later switched to Monmouth Park. The move was so it could offer NBA betting. The Kambi-powered offering is integrated with the previously existing casino platform.

If you have an NJ account, you are not set up to get started on the PA version of the betting app right away. Unfortunately, the system is not that simple.

For one, the New Jersey Division of Gaming Enforcement and PGCB operate under separate guidelines. Moreover, the apps are not in sync with one another. If you’re an NJ customer with an established account, prepare to start from scratch, at least when using the PA platform.

The PA site does offer express signup using NJ login credentials. There is a good chance it will not work. The support team rep noted some players had no trouble registering in New Jersey, but there were some issues with the Pennsylvania site. Then again, the online chat took place less than 24 hours into the testing phase.

The SugarHouse team is ready to get all customers verified, “even if we have to do it manually.”

NO iOS SugarHouse app, for now

Last week, we reported what is holding up the PA online sports betting launch. Apple’s app store is the short answer. But it leads to a bigger question:

Is there any update on when iPhone users will be able to download the app?

For now, there is not a concrete time frame in place. But when that time does come, all customers will be notified.

The one thing we know for sure is PA online sports betting has finally arrived. And there is nowhere to go but up.

Bill Gelman Avatar
Written by
Bill Gelman

Gelman is a veteran sports writer based just outside of Philadelphia and not too far from the Jersey Shore. Bill spends time in Atlantic City writing about casino openings and expansions, special events and world championship boxing at Boardwalk Hall. He is now adding NJ sports betting and online gambling to the mix.

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