This week was landmark for Pennsylvania Lottery.
As part of a gambling expansion bill passed in 2017, Pennsylvania introduced its selection of instant-win online lottery games dubbed PA iLottery. It was a soft launch, allowing PA Lottery to work out any bugs or glitches that may arise.
Unfortunately, users over the past few days have been out in full force to point out those hiccups.
Problems faced with PA Lottery app
Bluntly, user reviews of the Pennsylvania Lottery app have been poor. Prior to the soft launch of the new instant win games, the Loterry app reviews were generally positive. Its features, like a ticket checker that can scan to see if you bought a winning ticket, were useful tools for regular Lottery players. However, now that the app is configured for mobile play, problems seem to be arising.
They have complained about the app crashing, about constantly having to verify their ages and being forced to constantly log back into their accounts.
Certainly, not all users have faced these issues. Yet many are clearly unhappy with the app recently.
What’s causing these problems?
It could be a number of things. In order to participate in the app’s games, users must be Pennsylvania residents. Geolocation software to verify such may have caused the app to glitch. It could be the age verification that requires users to check a box confirming they are at least 18 years old followed by them inputting the last four digits of their social security number.
The go-to cause, however, may be an out-of-date app. It is recommended that iOS users experiencing troubles visit the Apple Store and update the app. Android users, meanwhile, should go to the PA Lottery website and re-download the app. It is no longer available in the Google Play Store because Google does not allow apps with iLottery online gaming.
As the iLottery grows, the mobile app will become a more crucial part of PA Lottery’s strategy. So, if there are kinks now, presumably the tech team for the Lottery will be quick to fix things. Moreover, there is probably a learning curve for Lottery players. The app is equipped with new tech for new products. Learning how to navigate it will likely take some time.