FanDuel Down: Users Frustrated With Issues During Peak Betting Times

Written By Katie Kohler on January 11, 2020 - Last Updated on February 18, 2020

Will the FanDuel Sportsbook app work during the time leading up to playoff games and the Super Bowl? It’s questionable.

According to tweets from @FanDuel_Support and frustrated users, the online sportsbook regularly experiences problems on NFL Sundays and it also experienced issues on Dec. 28, the day of the College Football Championship playoff games.

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Here is the tweet repeated almost weekly:

FanDuel down with traffic up

Upon login, the app says it may take up to two minutes to verify location. However, it usually takes less than ten seconds. It appears the issue comes when logging in during peak times such as the hour before kickoff for games on NFL Sundays.

On Sunday, Jan. 5 at, 977 people reported issues with FanDuel.

Comments from Twitter expressed anger and frustration. Now, at this point of the NFL season, a “same old same old” refrain comes from commenters. Some demanded site credit and others said they were fed up and headed to DraftKings Sportsbook.

FanDuel tweeted this on Jan. 4 which is different from some of its previous messages about problems:

PlayPennsylvania submitted a request to FanDuel for comment and will follow up on this matter.

FanDuel still rules in PA

FanDuel’s technical issues haven’t slowed its growth in Pennsylvania.

Since entering the PA market in late July, it has dominated. In November, of the $266 million bet online, FanDuel took $150 million worth of the bets. If users are truly getting tired of the apps issues, it has yet to reflect in the numbers.

FanDuel PA online sports monthly numbers

MonthTotal Handle Gross Revenue
July$3,259,840 $133,730
August $35,279,681$2,042,424
September $85,128,312$4,736,979
October $113,935,565 $5,645,194
November $149,744,241$5,638,115

However, with DraftKings now in its second month and the NFL postseason and bowl games piquing bettors’ interest, it could prove to be an inopportune time for off-putting tech problems.

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Katie Kohler

Katie Kohler is a Philadelphia-area based award-winning journalist. She is the Managing Editor at PlayPennsylvania and covers the Pennsylvania gambling industry with an emphasis on sports betting, online casino/poker and the lottery.

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